So, why are law firms mostly late to the party?
We invited Mary Juetten of Traklight onto the Non-Eventcast to help us find out.
But, before we kicked things off for reals, I talked to Mary about whether Valentine’s Day is a viable holiday, or just a way to sell greeting cards (3:22) — maybe it’s both?
Then, we start off slow, by discussing what a KPI even is (5:02). Mary then talked about how processes and workflows inform the building of KPIs (10:42).
Mary also went over when to review KPIs (18:48), including financial and qualitative metrics (21:41). You can even solicit feedback from your clients about the viability of the KPIs you use (22:48).
Every lawyer should be using data analytics to define and refine what they do. If your law firm wants to get serious about data management, give this podcast a listen.
(For more, feel free to visit the Law Firm KPIs section of the Non-Event.)